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Summary of Contents for Gateway 310 S

• Page 1 Your Gateway Computer user'sguide Customizing Troubleshooting...

• Page 3: Table Of Contents

  Gateway model number ........
• Page 4 Adding icons to the desktop ........37 Identifying window items .
• Page 5 Using advanced features ......... 85 Playing a DVD .
• Page 6 Using Disk Cleanup ..........138 Checking the hard drive for errors .
• Page 7 Telephone support ..........208 Before calling Gateway Technical Support ......208 Telephone support .

• Page 9: Checking Out Your Gateway Computer

  Checking Out Your Gateway Computer This chapter introduces you to the basic features of your Gateway computer. Read this chapter to learn: ■ How to identify the features of your computer ■ How to locate your computer’s model and serial number ■...

• Page 10: Front

  Chapter 1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. CD/DVD eject DVD/CD drive button (optional) 3.5-inch drive bay covers Reset button Hard drive Power indicator indicator Power button Headphone jack Port door...
• Page 11 116. USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing a printer, scanner, or other peripheral device” on page www.gateway.com...

• Page 12: Back

  Chapter 1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Voltage switch Case cover thumbscrew Gateway serial GATEWAY number SERIAL NO. PS/2 keyboard port PS/2 mouse port USB ports Serial port...
• Page 13 Case cover Remove this screw before opening the case. thumbscrew Gateway serial Provides your computer’s serial number. For more information, number “Gateway serial number” on page ® PS/2 mouse port Plug a Personal System/2 (PS/2) mouse into this port. www.gateway.com...
• Page 14 Chapter 1: Checking Out Your Gateway Computer Component Icon Description Parallel port Plug a parallel device (such as a printer) into this port. For more information, see “Installing a printer, scanner, or other peripheral device” on page System label Includes your computer’s model number. For more information, “Identifying your model”...

• Page 15: Identifying Your Model

  Gateway model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: ■...

• Page 16: Finding Your Specifications

  For more information about your computer, such as memory size, memory type, and hard drive size, go to the link in HelpSpot or visit Gateway’s My Computer Info eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. Click , then click...
• Page 17 Finding your specifications You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page www.gateway.com...

• Page 18: Accessories

  Chapter 1: Checking Out Your Gateway Computer Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home.
• Page 19 A UPS may also provide protection from power surges. For information about setting up a UPS, see “Setting up an uninterruptible power supply” on page 120. www.gateway.com...
• Page 20 Chapter 1: Checking Out Your Gateway Computer www.gateway.com...

• Page 21: Getting Started

  Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■...

• Page 22: Working Safely

  Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer display for long periods of time. Look away from your display occasionally, and try to focus on distant objects. www.gateway.com...

• Page 23: Setting Up Your Computer Desk And Chair

  ■ Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. ■ Set paper holders at the same height and distance as the computer display. www.gateway.com...

• Page 24: Sitting At Your Computer

  Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

• Page 25: Protecting From Power Source Problems

  UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page 120. www.gateway.com...

• Page 26: Starting Your Computer

  . Windows shuts down and turns off your computer. Turn Off Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. www.gateway.com...

• Page 27: Restarting (rebooting) Your Computer

  End Task If your computer does not respond, turn it off, wait ten seconds and turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com...

• Page 28: Keyboard

  (Run utility), and (Explorer utility). Application key Access shortcut menus and help assistants in Windows. Directional keys Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( is turned on. www.gateway.com...

• Page 29: Mouse

  You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. www.gateway.com...

• Page 30: Using The Mouse

  For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see “Changing the mouse settings” on page 112. For instructions on how to clean the mouse, see “Cleaning the mouse” on page 147. www.gateway.com...

• Page 31: Installing A Printer, Scanner, Or Other Peripheral Device

  (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking Out Your Gateway Computer” on page USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.
• Page 32 Chapter 2: Getting Started www.gateway.com...

• Page 33: Getting Help

  Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Online help ■ Gateway Web site...

• Page 34: Helpspot

  Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
• Page 35 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the link on the HelpSpot main page. Using your computer...

• Page 36: Searching For A Topic

  You must be Search connected to the Internet to search for and access these topics. ■ Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the box. You must be Search connected to the Internet to search for and access these topics.

• Page 37: Helpspot Videos

  HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click on the HelpSpot home Video Tutorials page, then click a video title. The video plays. www.gateway.com...

• Page 38: Online Help

  Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...

• Page 39: Gateway Web Site

  Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet”...

• Page 40: Using Esupport

  Contact Us tab The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click to get a list of Gateway telephone Call Us numbers for both sales and support. For more information, see “Telephone...

• Page 41: Windows Basics

  Windows Basics Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts...

• Page 42: About The Windows Environment

  Your desktop may be different from this example, depending on how your computer is set up. Help and For more information about the Windows XP desktop, click Support Start, then click Help and Support. Type the keyword Windows desktop in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 43: Using The Desktop

  The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page www.gateway.com...

• Page 44: Using The Start Menu

  Click a file or program to open it. Help and For more information about the Windows XP Start menu, Support click Start, then click Help and Support. Type the keyword Windows Start menu in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 45: Adding Icons To The Desktop

  Desktop (create shortcut) program appears on the desktop. Help and For more information about desktop icons in Windows XP, Support click Start, then click Help and Support. Type the keyword desktop icons in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 46: Identifying Window Items

  When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the icon in the My Computer window. Local Disk (C:) Title bar Close Menu bar Maximize Minimize www.gateway.com...
• Page 47 Clicking an item on the menu bar starts an action such as Print or Save. Help and For more information about windows in Windows XP, click Support Start, then click Help and Support. Type the keyword window in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 48: Working With Files And Folders

  Local Disk (C:) for the hard drive. You may also have more drives such as a CD or DVD drive. To view the drives on your computer: ■ Click , then click on the Start menu. Start My Computer Drives www.gateway.com...

• Page 49: Creating Folders

  Folders are much like the folders in a file cabinet. They can contain files and other folders. Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files www.gateway.com...
• Page 50 For more information about creating files and folders in Support Windows XP, click Start, then click Help and Support. Type the keyword creating files and folders in the HelpSpot Search box , then click the arrow. For information about renaming folders, see “Shortcuts” on page www.gateway.com...

• Page 51: Copying And Moving Files And Folders

  A pop-up menu opens on the desktop. Click on the pop-up menu. Copy Open the destination folder. With the pointer inside the destination folder, right-click. Click . A copy of the file or folder appears in the new location. Paste www.gateway.com...
• Page 52 For more information about copying files and folders or Support moving files and folders in Windows XP, click Start, then click Help and Support. Type the keyword copying files and folders or moving files and folders in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 53: Deleting Files And Folders

  Click the files or folders that you want to restore. For instructions on how to select multiple files and folders, see “Shortcuts” on page Click , then click . Windows returns the deleted files or folders File Restore to their original locations. www.gateway.com...

• Page 54: Browsing For Files And Folders

  (usually many more levels than a file cabinet, in fact). So you usually will have to search through levels of folders to find the file or folder that you need. This is called browsing. www.gateway.com...
• Page 55 Help and For more information about browsing for files and folders Support in Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 56: Searching For Files

  Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...

• Page 57: Using The Windows Search Utility

  If you type all of the name, Search will list all files and folders of that ■ name. If you type part of the name, Search will list all of the file and folder ■ names containing the letters you typed. www.gateway.com...
• Page 58 You can search by the: ■ Date the file was created or modified. ■ Size of the file. ■ Type of file, such as a program or a text document. www.gateway.com...

• Page 59: Working With Documents

  To create a new document: Click , then click . Microsoft Start All Programs Accessories WordPad WordPad starts and a blank document opens. Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. www.gateway.com...

• Page 60: Saving A Document

  Type a new file name in the box. File name Click Save Help and For more information about saving documents in Support Windows XP, click Start, then click Help and Support. Type the keyword saving in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 61: Opening A Document

  Double-click the document file name. The document opens. Help and For more information about opening documents in Support Windows XP, click Start, then click Help and Support. Type the keyword opening files in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 62: Printing A Document

  Set the print options, then click . The document prints. Help and For more information about printing documents in Support Windows XP, click Start, then click Help and Support. Type the keyword printing in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 63: Shortcuts

  Press running program Help and For more information about Windows keyboard shortcuts Support in Windows XP, click Start, then click Help and Support. Type the keyword Windows keyboard shortcuts in the HelpSpot Search box , then click the arrow. www.gateway.com...
• Page 64 Chapter 4: Windows Basics www.gateway.com...

• Page 65: Using The Internet

  Using the Internet This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: ■ Set up and access an Internet account using ® America Online ■ Connect to a Web site using a browser ■...

• Page 66: Learning About The Internet

  To locate the modem or Ethernet jack on your computer, “Back” on page Internet Servers store information so other computers can access it from the Internet. ISP Servers Your computer let you connect to connects to the the Internet and Internet through access your e-mail an ISP. messages. www.gateway.com...

• Page 67: Setting Up An Internet Account

  After completing the setup, you are ready to access the Internet. To set up an Internet account with America Online: Click , then click Start All Programs America Online Follow the on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. www.gateway.com...

• Page 68: Accessing Your Internet Account

  Help and For general information about using Internet accounts in Support Windows XP, click Start, then click Help and Support. Type the keyword ISP in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 69: Using The World Wide Web

  You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click in the menu bar. Help Link page Linked Web page www.gateway.com...

• Page 70: Connecting To A Web Site

  To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click on the browser address bar. - OR - On the current Web page, click a link to a Web site.

• Page 71: Downloading Files

  Web site to run or install the program. Help and For more information about downloading files in Support Windows XP, click Start, then click Help and Support. Type the keyword downloading files in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 72: Using E-mail

  Type the e-mail address of the recipient you want to send e-mail to in the box. Send To Type the subject of your e-mail in the box. Subject Type the e-mail message. When finished, click . Your e-mail is sent over the Internet to the Send Now e-mail address you specified. www.gateway.com...

• Page 73: Checking Your E-mail

  Help and For general information about using e-mail in Windows XP, Support click Start, then click Help and Support. Type the keyword e-mail in the HelpSpot Search box , then click the arrow. www.gateway.com...
• Page 74 Chapter 5: Using the Internet www.gateway.com...

• Page 75: Using Multimedia

  Using Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Adjust the volume ■ Record and play audio files ■ Use Windows Media Player ■ Use the CD or DVD drive ■...

• Page 76: Adjusting The Volumes

  . The Control Panel window opens. If your Start Control Panel control panel is in Category View, click Sounds, Speech, and Audio Devices Click/Double-click the Adjust the system volume Sounds and Audio . The Sounds and Audio Devices Properties dialog box opens. Devices www.gateway.com...
• Page 77 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click in the window. Help Click X in the top-right corner of the window to close it. www.gateway.com...

• Page 78: Recording And Playing Audio

  Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: Plug a microphone into one of the Microphone jacks on your computer. For the location of the Microphone jacks, see “Checking Out Your Gateway Computer” on page Click , then click Start...
• Page 79 For more information about making or playing an audio Support recording in Windows XP, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 80: Playing Audio And Video Files With The Windows Media Player

  Windows Media Player, click Help To play a file using the Windows Media Player: Click , then click . The Start All Programs Windows Media Player Windows Media Player opens. Video file information Video screen Play Stop www.gateway.com...
• Page 81 Help and For more information about playing audio and video using Support the Windows Media Player in Windows XP, click Start, then click Help and Support. Type the keyword Media Player in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 82: Using The Cd Or Dvd Drive

  You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...

• Page 83: Inserting A Cd Or Dvd

  Using the CD or DVD drive Inserting a CD or DVD CD or DVD drive Eject button Activity indicator Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...

• Page 84: Listening To Cds

  Listening to CDs You can use the CD or DVD drive on your computer to listen to music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
• Page 85 . The Windows Media Player Programs Windows Media Player opens. When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volumes” on page www.gateway.com...

• Page 86: Using Musicmatch

  Play Audio CD using MUSICMATCH , then click . The MusicMatch window opens. Jukebox - OR - If a dialog box does not open, click , then Start All Programs MusicMatch click . The MusicMatch window opens. MusicMatch Jukebox www.gateway.com...

• Page 87: Creating Mp3 Music Files

  To have MusicMatch automatically list the album, artist, and track names of your CD, then use that information for naming and storing your MP3 files, connect to the Internet before inserting your CD. Insert a music CD into your CD or DVD drive. www.gateway.com...
• Page 88 Click to clear the check box for any track you do not want to record. Click Record When a message tells you the CD drive needs to be configured, click A progress bar appears next to each track as it is recorded. www.gateway.com...

• Page 89: Editing Track Information

  In the library window, right-click the file, then click . The Edit Track Tag(s) Edit Track Tag(s) dialog box opens. Enter information such as track title, lead artist, album, and genre. Click . The new track information appears in the MusicMatch playlist, music library, and recorder window. www.gateway.com...

• Page 90: Building A Music Library

  Internet, MP3 files that you download are automatically added to your music library. Caution During the download process, MP3 files may become corrupt. If you are having trouble listening to, or working with, a downloaded file, try downloading the file again. www.gateway.com...

• Page 91: Changing The Music Library Display Settings

  . The Settings window Options Settings opens. Click the tab. Music Library Click an arrow button to open a column list, then click the category that you want to display in the column. When you have finished selecting categories, click www.gateway.com...

• Page 92: Listening To Internet Radio

  Broadcast Stations click the arrow in the play this station box. MusicMatch connects to the station and plays the audio. If you do not see , drag the Broadcast Radio scroll bar on the left. www.gateway.com...

• Page 93: Using Advanced Features

  Windows Media Player. For more information about playing DVDs, click Help in the DVD player program. To play a DVD: Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up. Turn off your screen saver and standby timers. www.gateway.com...
• Page 94 DVD player, see its online help. Help and For more information about playing DVDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing DVDs in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 95: Using A Recordable Drive

  If you record copyrighted material on a CD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. www.gateway.com...
• Page 96 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector make a data CD dataCD project www.gateway.com...
• Page 97 Select Source Files drive or folder where the files you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com...
• Page 98 Chapter 6: Using Multimedia Click the file you want to record (hold down the C or S key when HIFT you click to select multiple files) in the Source pane, then click record www.gateway.com...
• Page 99 Start Recording Click Start Recording Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 100: Creating Music Cds

  Tips & Tricks Most home and car stereos can read CD-R discs, but do not read CD-RW discs. To make sure that the CD that you create will play on home and car CD players, use a CD-R disc. www.gateway.com...
• Page 101 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector make a music CD musicCD project www.gateway.com...
• Page 102 Select Source Files drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com...
• Page 103 You can add any combination of music tracks or MP3 files to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. record www.gateway.com...
• Page 104 Complete dialog box. Select the appropriate option. Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 105: Copying Cds

  If you have two drives and one of the drives is a recordable CD drive, go to “To copy a CD using two drives:” on page To copy a CD using one drive: Insert the CD you want to copy into your recordable CD drive. If a dialog box opens, click Take no action www.gateway.com...
• Page 106 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector CD copier CD copier www.gateway.com...
• Page 107 CD. To copy a CD using two drives: Insert the CD you want to copy into your non-recordable CD drive. If a dialog box opens, click Take no action Insert a blank, writable CD into your recordable CD drive. www.gateway.com...
• Page 108 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector CD copier CD copier www.gateway.com...
• Page 109 . The information on the source CD is copied automatically to Copy your blank CD. Help and For more information about copying CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword copying CDs in the HelpSpot Search , then click the arrow. www.gateway.com...
• Page 110 Chapter 6: Using Multimedia www.gateway.com...

• Page 111: Customizing Your Computer

  Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: ■ Change screen and display settings ■ Change the background and screen saver ■ Adjust the mouse settings ■...

• Page 112: Adjusting The Screen And Desktop Settings

  To change the color depth: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box opens. Display www.gateway.com...
• Page 113 , then click Help and For more information about adjusting display settings in Support Windows XP, click Start, then click Help and Support. Type the keyword changing display settings in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 114: Adjusting The Screen Resolution

  Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box opens. Display Click the tab. Settings www.gateway.com...

• Page 115: Changing The Colors On Your Windows Desktop

  To change desktop colors: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box opens. Display www.gateway.com...
• Page 116 Change the color or font settings for the item. Click , then click the tab. Themes Click , type a name for the new theme, then click twice. Save As The new colors appear on your desktop. www.gateway.com...

• Page 117: Changing The Desktop Background

  - OR - Click to select a background picture from another location. Browse If you want the picture you chose to cover the entire screen , click the arrow button to open the list, then click Position Stretch Tile www.gateway.com...

• Page 118: Selecting A Screen Saver

  To select a screen saver: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box opens. Display www.gateway.com...
• Page 119 Wait Click Help and For more information about selecting a screen saver in Support Windows XP, click Start, then click Help and Support. Type the keyword screen savers in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 120: Changing The Mouse Settings

  . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Printers and Other Hardware Click/Double-click the icon. The Mouse Properties dialog box opens. Mouse Click one of the tabs to change your mouse settings. Click to save changes. www.gateway.com...

• Page 121: Adding And Modifying User Accounts

  Follow the on-screen instructions to add, delete, or modify a user account. Help and For more information about user accounts in Windows XP, Support click Start, then click Help and Support. Type the keyword user accounts in the HelpSpot Search , then click the arrow. www.gateway.com...
• Page 122 Start Log Off Click . The Windows Welcome screen opens. Switch User Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. www.gateway.com...

• Page 123: Power Management

  Click Start, then click Turn Off Computer. Press and mode (must be hold , then click Hibernate. HIFT activated) In Standby Exit Standby mode Move the mouse or press a key on your keyboard. mode In Hibernate Exit Hibernate Press the power button. mode mode www.gateway.com...

• Page 124: Changing Power Settings

  To change the power scheme: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Performance and Maintenance Click/Double-click the icon. The Power Options Properties Power Options dialog box opens. www.gateway.com...

• Page 125: Changing Advanced Power Settings

  To change advanced power management settings: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Performance and Maintenance Click/Double-click the icon. The Power Options Properties Power Options dialog box opens. www.gateway.com...

• Page 126: Activating And Using Hibernate Mode

  To activate Hibernate mode: Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Performance and Maintenance Click/Double-click the icon. The Power Options Properties Power Options dialog box opens. www.gateway.com...
• Page 127 Click the tab. Hibernate Click the check box, then click . Hibernate mode Enable hibernation Apply is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer dialog box. Click www.gateway.com...

• Page 128: Setting Up An Uninterruptible Power Supply

  To install an uninterruptible power supply (UPS): Click , then click . The Control Panel window opens. If your Start Control Panel Control Panel is in Category View, click Performance and Maintenance Click/Double-click the icon. The Power Options Properties Power Options dialog box opens. www.gateway.com...
• Page 129 Help and For more information about setting up an uninterruptable Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box , then click the arrow. www.gateway.com...
• Page 130 Chapter 7: Customizing Your Computer www.gateway.com...

• Page 131: Moving From Your Old Computer

  Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.

• Page 132: Using The Windows Xp Files And Settings Transfer Wizard

  Help and For more information about using the Files and Settings Support Transfer Wizard in Windows XP, click Start, then click Help and Support. Type the keyword using transfer wizard in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 133: Transferring Files

  My Computer Double-click the drive icon. Double-click the folder. The My Documents window opens My Documents and displays many of your saved personal data files. Copy your personal data files to removable media or to another computer on your network. www.gateway.com...
• Page 134 For more information about finding files in Windows XP, Support click Start, then click Help and Support. Type the keyword searching for files in the HelpSpot Search box , click the arrow, then click the Full-text Search Matches button. www.gateway.com...

• Page 135: Transferring Internet Settings

  Configure your Internet settings by following the on-screen instructions. Help and For more information about setting up an Internet Support connection in Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 136: Transferring Your E-mail And Address Book

  Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search , then click the arrow. Installing a USB printer or scanner USB devices may have special installation instructions. See your USB device’s installation guide. www.gateway.com...

• Page 137: Installing A Parallel Port Printer

  Type the keyword installing a printer in the HelpSpot Search box , then click the arrow. See your peripheral device’s user guide for installation information and tips. Because most installation software is periodically updated, you should also check the manufacturer’s Web site for software updates. www.gateway.com...

• Page 138: Installing Your Old Programs

  System Restore. Help and For more information about restoring your computer’s Support previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 139: Maintaining Your Computer

  Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■...

• Page 140: Caring For Your Computer

  Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. ■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. www.gateway.com...
• Page 141 Clean up hard drives page 138 Scan hard drive for errors page 139 Defragment hard drive page 141 Back up files page 143 Clean computer case page 145 Clean keyboard page 146 Clean computer screen page 146 Clean mouse page 147 www.gateway.com...

• Page 142: Protecting Your Computer From Viruses

  Periodically updating the Norton AntiVirus program to protect against the latest viruses. Help and For more information about protecting your computer Support against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box , then click the arrow. www.gateway.com...
• Page 143 Protecting your computer from viruses To scan for viruses: Click , then click Start All Programs Norton AntiVirus Norton AntiVirus 2003 Norton AntiVirus opens. Scan for viruses Click Scan for Viruses Scan www.gateway.com...
• Page 144 , then click Start All Programs Norton AntiVirus LiveUpdate - Norton . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click Finish www.gateway.com...

• Page 145: Managing Hard Drive Space

  Checking hard drive space To check hard drive space: Click , then click . The My Computer window opens. Start My Computer Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties www.gateway.com...

• Page 146: Using Disk Cleanup

  Disk Cleanup Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. Click , then click www.gateway.com...

• Page 147: Checking The Hard Drive For Errors

  To check the hard drive for errors: Click , then click . The My Computer window opens. Start My Computer Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
• Page 148 Help and For more information about checking the hard drive for Support errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 149: Defragmenting The Hard Drive

  To defragment the hard drive: Click , then click . The My Computer window opens. Start My Computer Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
• Page 150 Disk Close Defragmenter window. Help and For more information about defragmenting the hard drive Support in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search , then click the arrow. www.gateway.com...

• Page 151: Backing Up Files

  “Using a recordable drive” on page 87. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and For more information about backing up files in Support Windows XP, click Start, then click Help and Support.
• Page 152 Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 153: Cleaning Your Computer

  With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com...

• Page 154: Cleaning The Keyboard

  If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...

• Page 155: Cleaning The Mouse

  To clean your trackball mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...
• Page 156 Help and For a video tutorial about cleaning the mouse in Support Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search , then click the arrow. Click Cleaning the mouse. www.gateway.com...

• Page 157: Restoring Software

  Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.

• Page 158: Using The Restoration Cds

  Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...

• Page 159: Reinstalling Device Drivers

  CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
• Page 160 Chapter 10: Restoring Software Click , then click . The Gateway Driver and Personal / Home Use Continue Application Recovery program starts and the Drivers and Application Recovery tab appears. Select a single device driver to reinstall. - OR - Click , then select multiple device drivers to reinstall.

• Page 161: Updating Device Drivers

  End User License Agreement (EULA) by clicking , then clicking Yes, I accept it Continue Click , then click . The Gateway Driver and Personal / Home Use Continue Application Recovery program starts and the Drivers and Application Recovery tab appears.

• Page 162: Reinstalling Programs

  If this is the first time you have inserted the yellow Applications CD(s), accept the End User License Agreement (EULA) by clicking Yes, I accept it then clicking . The Gateway Driver and Application Recovery Continue program starts and the tab appears.
• Page 163 In the Currently Installed Programs list, click the program you want to uninstall, then click and follow the on-screen instructions. Change/Remove Insert the program CD or DVD drive. Complete the program reinstallation by following the instructions included with the program CD. www.gateway.com...

• Page 164: Reinstalling Windows

  Back up your personal files before you use this option. All files on your computer will be deleted! Insert the red Drivers CD into the CD or DVD drive. Restart your computer. Select 2. Boot from CD-ROM Select a language option. www.gateway.com...
• Page 165 When prompted, insert the yellow Applications CD(s), then click Continue The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
• Page 166 Chapter 10: Restoring Software When the Gateway Application Loader has finished, go to the Windows desktop by clicking Close Install additional programs by following the instructions in “To reinstall programs from the Applications CD(s):” on page 154. Install other software, such as Microsoft Works Suite and gaming software, by following the instructions in “To reinstall other programs from a CD:”...

• Page 167: Upgrading Your Computer

  Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Open and close the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■...

• Page 168: Selecting A Place To Work

  Is near a grounded outlet so you can test your computer after installation. ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer.

• Page 169: Preventing Static Electricity Discharge

  ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...

• Page 170: Opening The Case

  Follow the instructions in “Preventing static electricity discharge” on page 161. Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. Press the power button to drain any residual power from your computer. www.gateway.com...
• Page 171 Opening the case Remove the two thumbscrews from the side panel cover. www.gateway.com...
• Page 172 Chapter 11: Upgrading Your Computer Slide the side panel toward the back of the computer, then pull the panel away from the computer. www.gateway.com...

• Page 173: Removing The Front Bezel

  Opening the case Removing the front bezel To remove the front bezel: ■ Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com...

• Page 174: Closing The Case

  Align the door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches www.gateway.com...

• Page 175: Replacing The Front Bezel

  Closing the case Replace the two side panel thumbscrews. Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: Align the latch pins with the computer latch holes. Press the bezel firmly into place. www.gateway.com...

• Page 176: Adding Or Replacing A Cd, Dvd, Or Diskette Drive

  To add or replace a CD, DVD, or diskette drive: Remove the side panel by following the instructions in “Removing the side panel” on page 162. Remove the front bezel by following the instructions in “Replacing the front bezel” on page 167. www.gateway.com...
• Page 177 - OR - If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data Power ribbon cable cable www.gateway.com...
• Page 178 Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in “Closing the case” on page 166. www.gateway.com...

• Page 179: Replacing The Hard Drive

  “Removing the side panel” on page 162. Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com...
• Page 180 Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Replace the side panel following the instructions in “Replacing the side panel” on page 166. www.gateway.com...

• Page 181: Adding Or Replacing Add-in Cards

  If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. www.gateway.com...
• Page 182 Chapter 11: Upgrading Your Computer If you are replacing a card, remove the retention screw that secures the card to the case. - OR - If you are adding a card, remove a retention screw from a blank slot. www.gateway.com...
• Page 183 Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Secure the add-in card with the retention screw. www.gateway.com...

• Page 184: Replacing The Power Supply

  Remove the side panel by following the instructions in “Replacing the side panel” on page 166. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com...
• Page 185 Replacing the power supply Disconnect the power supply cables from all components (such as, hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
• Page 186 Chapter 11: Upgrading Your Computer Remove the four retention screws that secure the power supply to the case. Slide the power supply up and away from the power supply brackets. www.gateway.com...

• Page 187: Replacing The System Board

  Remove all of the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 173. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com...
• Page 188 Lift the system board up and out of the case. Align the new system board on the standoffs and secure into the computer case with the screws. Reconnect the power and data cables using your notes from Step 4. See the system board documentation for further instructions. www.gateway.com...

• Page 189: Installing Memory

  When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. The following illustration shows the general location of the memory modules on the system board. www.gateway.com...
• Page 190 162. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Find the memory module banks on your system board. DIMM 0 DIMM 1 www.gateway.com...
• Page 191 When the module is secure, you hear a click. Replace the side panel by following the instructions in “Replacing the side panel” on page 166. Return your computer to its upright position. Reconnect the cables and the power cord. www.gateway.com...
• Page 192 Click , then click (if in Start Control Panel Performance and Maintenance Category view). Click/Double-click . The amount of memory in your System computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.com...

• Page 193: Replacing The System Battery

  For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. www.gateway.com...
• Page 194 Reconnect all external cables and the power cord. Turn on your computer. Open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down in Step Save all your settings and exit the BIOS Setup utility. www.gateway.com...

• Page 195: Troubleshooting

  Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...

• Page 196: Safety Guidelines

  ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that you followed each instruction. ■ Make sure that your hard drive is not full. www.gateway.com...

• Page 197: Software Support Tools

  Software support tools ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program’s printed documentation or the online help.

• Page 198: Troubleshooting

  “Using the BIOS Setup utility” on page 206. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 151. www.gateway.com...
• Page 199 ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. www.gateway.com...

• Page 200: Cleaning Cds And Dvds

  Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. www.gateway.com...

• Page 201: File Management

  CDs or other backup media, then delete them from the hard drive. Help and For more information about file management in Support Windows XP, click Start, then click Help and Support. Type the keyword file management in the HelpSpot Search box , then click the arrow. www.gateway.com...

• Page 202: Internet

  If you have the call waiting feature on your telephone line, make sure that it is disabled. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. www.gateway.com...
• Page 203 People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. www.gateway.com...

• Page 204: Keyboard

  “Installing memory” on page 181. ■ Check the memory module for correct seating and orientation. For more information, see “Installing memory” on page 181. You see a “Not enough memory” error message ■ Close all programs, then restart your computer. www.gateway.com...

• Page 205: Modem

  Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See the jack location for your case in “Checking Out Your Gateway Computer” on page ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
• Page 206 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. www.gateway.com...
• Page 207 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
• Page 208 Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. www.gateway.com...

• Page 209: Monitor

  Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 151. ■ Open your computer case and reseat the video card. For more information, “Adding or replacing add-in cards” on page 173. ■ Connect a monitor that you know works to your computer. www.gateway.com...
• Page 210 104. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation. www.gateway.com...

• Page 211: Mouse

  Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. ■ Make sure that all devices are connected securely to the surge protector and correctly switched on. www.gateway.com...

• Page 212: Printer

  Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message ■ Make sure that the printer is not set to work offline. www.gateway.com...

• Page 213: Sound

  “Adjusting the volumes” on page ■ Make sure that mute controls are turned off. For more information, see “Adjusting the volumes” on page ■ If you are using external speakers, see the speaker setup poster to check your speaker connections. www.gateway.com...

• Page 214: Using The Bios Setup Utility

  Before changing any settings, write them down in case you need to restore them later. To open BIOS Setup utility: Restart your computer. During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. www.gateway.com...
• Page 215 Exit Enter Select > Sub-Menu Save and Exit Use the navigation keys displayed at the bottom of the BIOS Setup utility screen to move through the BIOS menus and make selections. Press F1 to get more help about options. www.gateway.com...

• Page 216: Telephone Support

  If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

• Page 217: Telephone Support

  Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your 800-846-2118 (US) telephone keypad to find answers to common 877-709-2945 (Canada) problems.

• Page 218: Tutoring And Training

  Type the keyword practice in the HelpSpot Search box , then click the arrow. Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■...

• Page 219: Training

  Tutoring and training Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training Our friendly and knowledgeable software www.gateway.com/country at Gateway trainers can teach you how to use the Internet stores and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.
• Page 220 Chapter 12: Troubleshooting www.gateway.com...

• Page 221: A Safety, Regulatory, And Legal Information

  Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
• Page 222 ■ ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

• Page 223: Regulatory Compliance Statements

  FCC rules. FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: (Where X, Y, or Z are any alpha numeric character or blank.) GPX XXXXX ■...
• Page 224 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Telecommunications per part 68 of the code of federal regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the code of federal regulations (CFR 47) rules.
• Page 225 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...

• Page 226: Laser Safety Statement

  ENERGY STAR guidelines for energy efficiency. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
• Page 227 TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
• Page 228 Contact with them could be fatal. Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire www.gateway.com...

• Page 229: Macrovision Statement

  For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
• Page 230 Appendix A: www.gateway.com...

• Page 231: Index

  Index AC power connector background accessories backing up files safety precautions battery accounts replacing America Online bezel removing user replacing activity indicators BIOS Setup utility See indicators broadband Internet connection adding connecting icons to desktop browser user accounts See also installing browsing for files and folders address e-mail...
• Page 232 activity indicator to Ethernet adding to Internet eject button to network identifying to Web site locating drive connections replacing audio in troubleshooting digital camera using Ethernet CD-RW drive external audio activity indicator external speakers adding headphone eject button keyboard identifying line in locating drive line out...
• Page 233 Customer Service Gateway Web site Accounting help Sales HelpSpot Warranty online help customizing documents cutting creating files and folders opening text and graphics printing saving double-clicking default printer downloading files defragmenting hard drive dragging deleting files and folders...
• Page 234 Error-checking viewing list eSupport fragmentation using front bezel Ethernet jack removing external audio jack replacing function keys faxes troubleshooting Gateway files model number backing up serial number copying Technical Support cutting Web address deleting Web site...
• Page 235 CD drive hard drive CD-RW drive backing up files devices checking for errors digital camera checking for free space digital video camera defragmenting diskette drive deleting files and folders drivers indicator drives replacing DVD drive...
• Page 236 checking hard drive space See Internet service provider cleaning case cleaning component exteriors cleaning computer screen jacks cleaning keyboard See connections cleaning mouse defragmenting deleting files keyboard suggested schedule cleaning using Scheduled Task Wizard PS/2 port virus protection shortcuts maximize button troubleshooting Media Player USB port...
• Page 237 cleaning editing track information clicking listening to Internet radio double-clicking playing audio CD moving pointer muting sound moving screen objects opening files, folders, and programs navigation keys pointer network jack PS/2 port networking kit right-clicking non-technical support scroll wheel Accounting selecting screen objects Sales troubleshooting...
• Page 238 Plug and Play devices opening USB support for reinstalling pointer PS/2 port moving keyboard ports mouse See connections power advanced settings radio button listening with MusicMatch changing advanced settings changing modes See memory changing schemes rebooting computer changing settings recordable drive connector activity indicator damaged cord...
• Page 239 replacing searching See installing for files and folders resetting computer in HelpSpot resolution serial number changing serial port restarting computer setting up Restoration CDs safety precautions restoring files and folders shortcut menus Resume mode accessing right-clicking shortcuts Roxio Easy CD Creator adding to desktop closing programs closing windows...
• Page 240 DVD drive system battery DVD/CD-RW drive replacing expansion card system board faxed answers replacing faxes system identification label files gateway dial-up server general guidelines tape backup drive hard drive taskbar Internet connection Technical Support keyboard technical support LCD panel automated troubleshooting...
• Page 241 WAV file Web browser Web page Web site connecting to downloading files Gateway window close button closing maximize button menu bar minimize button title bar Windows clipboard desktop Files and Settings Transfer Wizard...
• Page 244 NSK DWL DT310 USR GDE R1 07/03...

by Gateway, Inc.

The best way to fix your PC to run at peak performance is to update your drivers. If your system is slow, unresponsive or crashes often, the problem may be with your drivers. Sometimes, after upgrading to a newer operating system such as Windows 10, problems can occur because your current driver may only work with an older version of Windows. To download and update your drivers manually, follow the instructions below.

Find Gateway Device Drivers by Category

How to Update Device Drivers Quickly & Easily

Tech Tip: Updating drivers manually requires some computer skills and patience. A faster and easier option is to use the Driver Update Utility for Gateway to scan your system for free. The utility tells you which specific drivers are out-of-date for all of your devices.

Step 1 - Download Your Driver

To get the latest driver, including Windows 10 drivers, you can choose from a list of most popular Gateway downloads. Click the download button next to the matching model name. After you complete your download, move on to Step 2.

If your driver is not listed and you know the model name or number of your Gateway device, you can use it to search our driver archive for your Gateway device model. Simply type the model name and/or number into the search box and click the Search button. You may see different versions in the results. Choose the best match for your PC and operating system.

If you don’t know the model name or number, you can start to narrow your search down by choosing which category of Gateway device you have (such as Printer, Scanner, Video, Network, etc.). Start by selecting the correct category from our list of Gateway Device Drivers by Category.

Need more help finding the right driver? You can request a driver and we will find it for you. We employ a team from around the world. They add hundreds of new drivers to our site every day.

Tech Tip: If you are having trouble deciding which is the right driver, try the Driver Update Utility for Gateway. It is a software utility that will find the right driver for you - automatically.

Can Ethernet Gateway

Step 2 - Install Your Driver

After you download your new driver, then you have to install it. To install a driver in Windows, you will need to use a built-in utility called Device Manager. It allows you to see all of the devices recognized by your system, and the drivers associated with them.

How to Open Device Manager

• In Windows 8.1 & Windows 10, right-click the Start menu and select Device Manager

• In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose 'All Apps' -> swipe or scroll right and choose 'Control Panel' (under Windows System section) -> Hardware and Sound -> Device Manager

• In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager

• In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager

• In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button

How to Install drivers using Device Manager

1. Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.

2. Select the Driver tab.

3. Click the Update Driver button and follow the instructions.

In most cases, you will need to reboot your computer in order for the driver update to take effect.

Tech Tip: Driver downloads and updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow.

If you are having trouble installing your driver, you should use the Driver Update Utility for Gateway. It is a software utility that automatically finds, downloads and installs the right driver for your system. You can even backup your drivers before making any changes, and revert back in case there were any problems.

Try it now to safely update all of your drivers in just a few clicks. Once you download and run the utiliy, it will scan for out-of-date or missing drivers:

When the scan is complete, the driver update utility will display a results page showing which drivers are missing or out-of-date. You can update individual drivers, or all of the necessary drivers with one click.

For more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type.

These instructions will help you to manually update drivers for Gateway hardware quickly & easily.